Cancellation & Refund Policy

Welcome to the J-DAC Logistics Cancellation and Refund Policy. This policy is framed in accordance with the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020 applicable in India. Please read it carefully to understand our policies.

Cancellation Policy

Cancellation Window

• You may cancel your order within 24 hours of placing it, provided it has not been processed or shipped.
• To request cancellation, contact our support team with your order details.

Orders Already Processed or Shipped

• Orders that are processed or dispatched are not eligible for cancellation.
• Once the shipment is in transit, cancellation requests will not be accepted.

Right to Refuse Cancellation

• We reserve the right to reject cancellation requests if shipping has already started.
• Customized or special shipments are not eligible for cancellation.

Refund Policy

Eligibility

• Refunds are applicable only for eligible cancellations within the allowed time.
• Custom or special handling shipments are not eligible once processed.

Refund Timeline

• Refunds will be processed within 7–10 business days after approval.
• Time may vary depending on bank or payment gateway processing.

Non-Refundable Cases

• Orders that are already delivered.
• Shipping charges, handling fees, and applicable taxes.
• Requests raised after 7 days of delivery.

How to Cancel an Order

• Email our support team at jdaclogistics@gmail.com with your order details.
• Our team will verify eligibility for cancellation.
• If approved, the refund will be processed as per policy.

Disputes and Grievance Redressal

• All disputes will be handled under the Consumer Protection Act, 2019.
• You may contact our grievance team for unresolved issues.

Contact Us

• Company Name: J-DAC Logistics
• Email: jdaclogistics@gmail.com
• Location: Surat, Gujarat, India